Privacy Policy

Effective Date: 5 August 2026

Welcome to PartyHubSA (“we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you use https://www.partyhubsa.co.za.

Who We Are

PartyHubSA is an online directory and marketplace platform that connects customers with party and event suppliers across South Africa, including providers of cakes, balloons, party décor, treats, catering, entertainment, party packs, and related event services.

Website: https://www.partyhubsa.co.za

For any privacy-related queries, you can contact us through the contact form available on our website.

Information We Collect

We may collect the following types of information:

Personal Information such as your name, email address, phone number, business name, and billing information when you register, create a supplier listing, make an enquiry, or subscribe to our services.
Account Information including your username, password, profile details, and listing information.
Technical Information such as your IP address, browser type, device information, operating system, referring pages, and usage data.
Communication Information when you contact us, submit a form, leave a review, or communicate with a supplier through our platform.

Comments and Reviews

When visitors leave comments or reviews on the website, we collect the information provided in the form, along with the visitor’s IP address and browser user agent string to help detect spam and prevent abuse.

If you use a Gravatar account, an anonymized hash of your email address may be sent to the Gravatar service to display your profile picture. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Approved comments and reviews may be publicly visible on the website.

Supplier Listings and Media Uploads

Suppliers may upload images, logos, banners, product photos, and other media to their listings.

Please ensure that any images uploaded do not contain embedded location data (EXIF GPS) or other sensitive information, as visitors may be able to download and view such data.

By uploading content, you confirm that:

you own the content or have permission to use it;
the content does not infringe any third-party rights; and
PartyHubSA may display the content publicly as part of your listing or profile.

Cookies

PartyHubSA uses cookies to improve your browsing experience and provide essential website functionality.

Comment Cookies

If you leave a comment or review, you may choose to save your name, email address, and website in cookies for convenience. These cookies may remain for up to one year.

Login Cookies

When you visit our login page, a temporary cookie is created to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we set cookies to save your login information and display preferences:

Login cookies: up to 2 days
Display preference cookies: up to 1 year
“Remember Me” option: up to 2 weeks

Logging out will remove the login cookies.

Editing Cookies

If you create or edit a listing, post, or article, a cookie may be stored in your browser indicating the relevant content ID. This cookie contains no personal information and expires after 1 day.

Embedded Content From Other Websites

Pages on PartyHubSA may include embedded content such as:

YouTube videos
Instagram or Facebook posts
Google Maps
Articles, images, or other third-party content

Embedded content behaves exactly as if you visited the external website directly. These third-party websites may collect data about you, use cookies, and monitor your interaction with their content, especially if you are logged into their services.

We recommend reviewing the privacy policies of any third-party websites you interact with.

How We Use Your Information

We use your information to:

create and manage user and supplier accounts;
display supplier listings and business profiles;
process subscriptions, payments, and renewals;
respond to enquiries and customer support requests;
improve our website, services, and user experience;
send important account or service-related communications;
prevent fraud, spam, abuse, or security threats; and
comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

Who We Share Your Information With

We may share your information with trusted third-party service providers who assist us with:

website hosting;
payment processing;
email delivery;
analytics and performance monitoring;
security and spam prevention; and
customer support tools.

If you request a password reset, your IP address may be included in the reset email for security purposes.

Where suppliers receive customer enquiries through PartyHubSA, the relevant contact information provided in the enquiry may be shared with that supplier in order to respond to your request.

Data Retention

Comments and Reviews

Comments, reviews, and their metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically.

Registered Users and Suppliers

For users who register on PartyHubSA, we store the personal information provided in their user profiles and supplier listings. Users may view, update, or delete their personal information at any time, except for their username where system restrictions apply.

Website administrators may also access and update this information for administrative and support purposes.

We retain information only for as long as necessary to:

provide our services;
maintain business and financial records;
comply with legal obligations; and
resolve disputes and enforce our terms.

Your Rights Under POPIA

Subject to applicable South African law, you have the right to:

request access to the personal information we hold about you;
request correction or updating of inaccurate information;
request deletion of your personal information where legally permissible;
object to certain types of processing;
withdraw consent where processing is based on consent; and
lodge a complaint with the Information Regulator of South Africa if you believe your information has been processed unlawfully.

To exercise any of these rights, please contact us through the contact page on our website.

Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against:

unauthorised access;
loss or theft;
misuse;
alteration; or
destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

PartyHubSA is intended for use by individuals who are 18 years or older. We do not knowingly collect personal information from children under the age of 18 without appropriate parental or legal guardian consent.

Automated Spam Detection

Visitor comments, reviews, contact form submissions, and other user-generated content may be checked through automated spam detection and security services to help protect the website and its users.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be posted on this page with a revised Effective Date. Continued use of PartyHubSA after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through:

PartyHubSA
Website: https://www.partyhubsa.co.za
Contact Page: https://www.partyhubsa.co.za/contact

By using PartyHubSA, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.